Not satisfied with the style, color or features of your new custom window covering? Under our Satisfaction Guarantee, you can place a new order for up to 4 blinds or shades per household at a 50% discount off the regular price, plus a $10 shipping fee per blind (oversize shipping fees also apply). But first, we'll help you order free samples to make sure your replacement blind is better suited to your style. Let us know within 30 days of receipt of your order and we'll guide you through the process. Call us toll-free at +1-877-315-2034 or Contact Us to get the process started. For measuring errors, see our Perfect Fit For You Exchange policy. Please note that commercial and volume orders are excluded. A commercial order is any order delivered to a non-residential address. A volume order is any order which includes a volume discount.