Your satisfaction is our top priority. Most of our products are backed by a manufacturer's warranty. Should you notice any manufacturer defects, please email firstname.lastname@example.org with digital images, and we will assist you in submitting a warranty claim and furnishing you with a replacement if your claim is approved. By ordering from Mermaid Swim Tails, you agree that you may have to work directly with the manufacturer of your product. Warranty coverage is “replacement only” unless an upgrade is approved by an authorized manufacturer representative beforehand. No refunds will be issued for parts beyond the refund period regardless of warranty eligibility. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.