A Tree Planted for Every Order
Your purchases plant trees, through our partnership with the Trees for the Future Foundation
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Your purchases plant trees, through our partnership with the Trees for the Future Foundation
Please contact us first by phone or email with your order number and the items you wish to return. Once your request has been approved and received back, we will replace or refund your order – excluding shipping costs – within 30 days of receipt. If you are unsatisfied with a product at any time, please contact us and we will work through our best resolution. All returned merchandise must be untampered with and in resalable condition in the original manufacturer’s labelled packaging. You will be responsible for the return of the product back to our warehouse. In some cases, particularly for large and heavy items, your return may be subject to a restocking fee. In addition, there are some products that unfortunately cannot be returned. Due to health regulations, opened bedding and towels cannot be returned. Living products such as the terrariums also cannot be returned, but they are guaranteed to arrive healthy! Please reach out to our Customer Service Team before pla... (more)
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