United States (Eng. Esp.)
New customers can claim a complimentary trial of 10 dedicated virtual assistant hours with no credit card and no monthly retainer required. The trial includes a matched US or Philippines-based assistant, specialist routing and access to project management tools, allowing real task delegation before any paid commitment. Trial hours apply to first-time accounts only.
Unused virtual assistant hours from any purchased bucket roll over for up to 90 days, ensuring customers do not lose paid time during slower business periods. The rollover is automatic on active accounts, applies across all bucket sizes, and protects every hour purchased so businesses can flex usage month to month without forfeiting unused balances.
If purchased virtual assistant hours remain unused after 60 days, customers can request a refund for the unused balance. The guarantee applies to standard hour buckets, requires the account to remain in good standing, and removes the financial risk of buying ahead. Customers must contact support within the guarantee window to initiate the refund.
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